Questions, answered.

True Kin builds True Kin AI OS — a dedicated AI operating system per brand, built and optimized for your business. One customer graph at the core; modules for creators, content, community & loyalty, commerce, recognition, and wholesale; agents that carry the operational load; and every interface your operation runs on — mobile app, web, Shopify embed, SMS, and Slack.

We aren’t one. An agency sells you hours against a brief. True Kin deploys software — your own instance of the OS — with forward-deployed engineers who customize and run it from inside your operation. When we step back, the system stays.

Your own copy of True Kin AI OS, running for your brand alone — your data, your domain, your configuration. Modules are turned on as your operation needs them, custom modules are built where nothing off the shelf fits, and everything reads and writes one customer graph.

The building blocks of the OS: creators, content, community & loyalty, ads, email, social, landing pages, wholesale, reporting, inventory, task management, and CRM — plus custom modules built for your business. They ship in weeks because the core is already built and proven.

Playbooks are proven operating programs deployed with your instance on day one — Brand Accelerator, Creator Program Build, AI Agent Build, Lifecycle & Retention, Community Launch, and the Weekly Operating Cadence, among others. Each one comes with a plan, the tooling, and the reporting already built.

Platforms the OS builds on and integrates with — Shopify, Klaviyo, Postscript, Meta, Google, TikTok Shop, Redo, OpenAI, and Anthropic — plus agency and creator partners we bring in when a program calls for them. The network is how your instance ships with the leverage of a much larger team.

Three ways to run the OS: Operated — forward-deployed engineers run your instance with you on a monthly retainer; Accelerator — a 90-day fixed-scope deployment: audit, stand up the instance, ship, prove; and Self-run — your team runs your instance on a platform plan. Every engagement is scoped to your business — see pricing for detail.

Playbooks deploy on day one, so the first week is a build week, not a discovery week. Your instance ships in weeks. If your program includes a branded mobile app, allow 3–4 weeks for Apple and Google Play review on top of that.

Yes — always. Your ad accounts, your data, your dashboards, with a weekly report and Loom and a monthly readout. Nothing hidden behind a portal, and nothing that leaves with us.

Yes — that’s the Self-run plan. Your instance, run by your own people, with onboarding, the developer surface, and support behind you. Request a demo and we’ll walk you through what fits.

Points taken further. Inside the community & loyalty module, members earn for showing up to events, creating content, referring friends, and being part of the community — not just for checkout — and unlock access, experiences, and recognition in return.

D2C ecom brands, retailers, and wholesalers — from emerging labels to established operators — that want the operation to run on one system instead of nine tools. If you have a real customer base and want to grow it on owned terms, we should talk.